Customer Reviews

My family and I have purchased all of our Cars and Trucks , from William Fleet and the team at Banner Ford , I just recently purchased my 2nd Truck , William Fleet , was on point making this a truly excellent buying experience, with much appreciation, I thank you, and the Team at Banner Ford. Jed Galloway

Our experience with Ivan Lopex was outstanding overall. he was very helpful in helping choose the proper Explorer for our needs. After making our choice and receiving the car, he went above and beyond in schooling my wife in the operation of the vehicle and customizing it to her. Thank You, Ivan

Had a really great experience overall! Ivan Lopez was an awesome salesperson from start to finish. Since we were purchasing from out of state, he really went above and beyond to make the process easy. He FaceTimed us, sent plenty of videos, answered all of our questions, and got all the numbers together before I even made the trip out there. Once everything was lined up, I booked my flight, and Ivan made sure the entire process went smoothly when I arrived. He took his time showing me how pretty much everything worked, which I definitely appreciated, especially since I had about a 5-hour drive home! He also made sure the truck was cleaned up and ready before I arrived. Even the guys detailing the truck were super friendly, welcoming, and made the experience that much better. Also, a big shoutout to the Finance Manager, Lon! He was extremely transparent and went through everything with a fine-tooth comb. You can tell he takes pride in making sure everything is done RIGHT and that you understand exactly what you’re signing. I would 100% recommend checking this place out. Definitely ask for IVAN LOPEZ! By the time you leave, you’ll honestly feel like family. From the front office to the back office, finance, maintenance, and everyone in between — the entire team was awesome! Thank you guys for making what could’ve been a stressful out-of-state purchase such a smooth and enjoyable experience. I’d absolutely do business with them again!

My wife and I bought from Banner a year ago. Had issue after issue and Banner’s service department was an absolute disaster. One night. I ran into the president, Rick Flick. He was kind. Offered to help alleviate my situation. He put me in touch with new service manager, Frankie and the new shop foreman, Keith. Both were OUTSTANDING! Fixed my car, personable, true to their word, and honest. Give them a try now. Rick has really turned it around and Frankie is 10/10 as a service manager. Thankful to have ran into Rick and the great staff at Banner.

I bought a 2022 Ford F-150 and they added 1,900 for window tint and other stuff. Well the window tint on one door is coming off and they said they won't cover that. Please don't buy local go out of town. This was my first time purchase here and my last.well I just found out from the Ford guy that they didn't even replace the window tint it was from the previous owner. So I just got screwed out of 1,900. This is stealing. If anyone knows a lawyer let me know.

Awesome

Amy Horstkamp gave me the best customer service and got my car fixed with no issue due to a recall. I will definitely use them in the future. I am a very satisfied customer!!

Service Manager was kind & professional! Keep up the great care & work!

I’m only giving a one star review bc I can not give a 0 star. They suck!!!

-Requested car fax - received 8:39 -Requested sales to go to truck and walk around it and call out all flaws at 9:06 -9:23 response asking for great time and I said now works - 9:24 Sales responds they are in a call and will call me after , then started they had to go to sales meeting - offered to call me at 11:00 - 10:59 sales calls me and gives through wall around. I tell them tell them to give me a min and I’ll send offer for $21,500 on a $21875asking price - 11:15 sales speaks to new car mgr and mgr tells me they have $25k in truck and they need asking price of $22875 plus what I assume is Arkansas tax of just under 24k. I ask for clarification of the OTD price so I can finalize and am told they are have decided that another dealer is interested and I’ll have to wait an hour to as they will give the dealer first dibs and they decide not to take it I can have it. 11:57 I call and talk to the new car sales manager and he tells me no I can have it if I want it and then tells me I’ll have to pay a $1305 fee for nitrogen and interior /exterior sealant crap and a $415 state required fee- - I respond ok and tell him I’ll send payment in full via credit card or whatever they need. He tells me they will hold it and puts me on hold. He then tells me a dealer is looking at it and I’ll have to wait 30 more minutes until the dealer gets back with them and lets them know if they want it, but if they don’t buy it I can have it. -1 hour later they confirm the other dealer decided they wanted it - it’s sold -False advertising on price -False fact in $415 state fee Did not honor agreement in standing offer and sold the Truck out from under me. Sales person was extremely helpful and responsive to all requests. Extremely unethical business practices by New Car sales manager….

I had appointment to have my truck fixed it's now been six business days and they haven't even looked at it they're having to repair the rear end second time but they say they don't think that's it so one they don't know what they're doing into the service is horrible avoid this dealership at all cost

I dont ever leave bad reviews, but If i could leave zero stars i would. The sales department at Banner is good, but God forbid you need something from the service department. We bought a brand new car from them 3 weeks ago, and my wife had an accident in it after owning for 5 days. literally cant get anyone to call me back and give any updates other than them calling my wife (when i am the one who has called and left voicemails) and basically telling her they are still waiting on parts. Ive actually called other ford dealerships and they tell me they can have the parts in 4 days... we are going on 2 weeks with no parts. I cant even get the service manager to call me back. i have never in my life experienced service so bad. even if all they have is bad news they could at least return a phone call or keep us somewhat updated, or try to go a little above and beyond to get things done. Bottom line, Banner Ford is good at taking your money, but terrible on anything after the sale.

After looking at trucks for 30 minutes no one came out to greet me, poor customer service,

Hi I’m Melinda just was curious about my boy Earvin :) I haven’t seen him off highway in a while and I had few friends stop by looking say his desk was moved had really clean and nice area. He would always meet everyone and make everybody day everyone I know says he’s a genuine guy. He would be on lot everyday making people laugh and being himself tell him give me call I’m still in market and we not buying from nobody but Earvin

Unprofessional if i could leave 0 stars i would , their service department is unprofessional. Gwin is very rude.

They don't even know what's on their lot. Half the cars shown online as being at this location are at their other site in Mandeville, La. And they dont know themselves whats there.

I normally don’t make posts like this, but I feel it’s important to share my experience. I brought a vehicle to Banner Ford of Monroe today for a simple programming, and instead of just fixing the issue, it’s reprogrammed BUT the motor was locked up while in their care. Was charged over $200 on top of it.. Unfortunately, I was given no clear explanation and no accountability was taken. I want others to be aware of this situation so they can make informed choices about where they take their vehicles for service. Please keep in mind vehicles turned over before if had got brought there. The customer service is absolutely unprofessional and neither the service writer nor the service manager want to answer anymore. Beware who you bring your stuff to. The dealership is denying responsibility, but the issue happened during their work. I very much don’t appreciate how i’ve been treated. The coolant was full when i brought it in as well but got it back empty ?? my lawyer will love this .

Great experience and great customer service